Trishuli Riverside Resort values your privacy and is committed to protecting the personal information of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, nationality, and other details provided during inquiries, bookings, or contact forms.
- Booking Information: Reservation details, stay preferences, and special requests.
- Technical Information: IP address, browser type, device information, pages visited, and usage data collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Process and manage reservations and inquiries
- Communicate with you regarding bookings, services, or updates
- Improve our website, services, and guest experience
- Maintain security and prevent fraudulent activities
- Comply with legal or regulatory requirements
3. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings; however, some website features may not function properly.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share information only:
- With trusted service providers (e.g., booking systems, payment processors) strictly for operational purposes
- When required by law or government authorities
- To protect the rights, safety, or property of Trishuli Riverside Resort
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of online transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of inaccurate information
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.